Terms & Conditions 128best

The following terms and conditions ("Agreement") govern the relationship between you ("Player" or "User") and 128best ("Company", "We") regarding the use of the online betting platform accessible on the 128best website. By registering an account or using any 128best service, you confirm that you have read, understood and agree to be bound by all terms stated here.

1. Acceptance of Terms

This Agreement takes effect as soon as you click the "Register" button or use any part of the 128best platform. If you do not agree with any part of these terms, you are required to stop using the platform immediately. Continued use after a published amendment date constitutes acceptance of the updated terms.

2. User Eligibility

To register and use 128best services, you must meet the following requirements:

• Be at least 21 years of age at the date of registration.
• Not be included on any active self-exclusion list.
• Use of this platform does not violate any laws or regulations applicable in your area of residence.
• Acting on your own behalf, not as an agent or representative of any third party.

3. Account Registration

Each individual is only allowed one (1) active account at 128best. Registering multiple accounts is strictly prohibited and may result in the closure of all accounts involved, including any balances held within them.

3.1 Accuracy of Information

You are responsible for ensuring that all information provided during registration — including full name, mobile number, email and payment details — is accurate and current. Incorrect or misleading information may result in account suspension and possible loss of balance.

3.2 Password Security

You are fully responsible for keeping your 128best account password confidential. All activity carried out through your account is considered to have been authorised by you, unless you have reported unauthorised access to our customer service within a reasonable time.

4. Deposits and Payment Methods

128best accepts deposits via the following payment methods: Touch 'n Go eWallet, DuitNow, FPX Online Banking, ShopeePay, and cryptocurrencies including USDT, BTC and ETH. The minimum deposit for each method is RM20.

4.1 Deposit Processing

All successful deposits will be credited to your 128best account. If your deposit is not credited within the expected time, please contact our customer service, which operates 24/7 in Bahasa Melayu and English.

4.2 Fund Responsibility

Funds deposited into a 128best account may only be used for betting purposes on this platform. 128best does not pay interest on account balances. Players are responsible for ensuring that the payment method used is in their own name.

5. Withdrawals

The minimum withdrawal is RM50. Withdrawal requests will be processed within 15 minutes to 2 hours. Available withdrawal methods are the same as the deposit methods listed above.

5.1 Withdrawal Requirements

Before any withdrawal is processed, 128best reserves the right to request identity verification (KYC) which includes a copy of MyKad or a valid identification document. Withdrawals will only be processed to the same payment method used for the original deposit, subject to technical availability.

5.2 Limits and Reviews

128best reserves the right to hold or delay the processing of withdrawals for security or compliance review purposes. In such cases, the customer service team will contact you via email or live chat for further information.

6. Bonuses and Promotions

128best offers a welcome bonus of 150% on the first deposit up to a maximum of RM300. This bonus is subject to a wagering requirement of 25 times the bonus value before winnings from that bonus can be withdrawn.

6.1 Bonus Calculation Example

Below is an accurate calculation example to help you understand the bonus wagering requirement:

• Deposit RM100 → Bonus RM150 → Balance RM250 → Wagering requirement: RM150 × 25 = RM3,750
• Deposit RM600 → Bonus RM300 (maximum cap) → Balance RM900 → Wagering requirement: RM300 × 25 = RM7,500

6.2 VIP Programme

Active members are eligible to join the 128best VIP programme with five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier offers a different weekly cashback — from up to 0.2% at Bronze level to up to 0.8% at Diamond level. Tier progression depends on your activity and loyalty on the platform.

6.3 Other Promotions

128best also offers various other promotions from time to time. Each promotion has its own terms and conditions, which will be clearly stated on the relevant promotion page. The specific terms of each promotion form part of this Agreement.

7. Betting Rules

All bets accepted and processed through the 128best platform are subject to the betting rules applicable to each type of game or sport. Decisions announced by 128best are final.

7.1 Sports Betting

Sports bets are processed based on the odds displayed at the time the bet is accepted. Changes to odds after a bet is accepted will not affect confirmed bets. 128best reserves the right to cancel or modify bets if a significant technical error occurs in the determination of odds.

7.2 Slots and Casino

All slot games and live casino games operate on a Random Number Generator (RNG) system that has been certified by an independent body. The result of each round is independent of previous rounds. Jackpot winnings are subject to the validity of the relevant bet.

7.3 Prohibitions

Players are prohibited from using any automated software, bots, or other unauthorised methods to place bets on the 128best platform. The use of manipulation techniques, collusion between players, or exploiting system errors is also prohibited and may result in immediate account closure.

8. Responsible Gambling

128best takes our responsible gambling obligations seriously. We provide various tools to help players manage their betting activity.

8.1 Personal Limits

Players can set personal deposit limits, loss limits, or betting limits through their account settings or by contacting our customer service. Limits that have been set will take effect immediately and can only be changed after a cooling-off period.

8.2 Self-Exclusion

If you feel that gambling is starting to affect your life, you can apply for self-exclusion for a set period or permanently. During the exclusion period, you will not be able to access your 128best account. For more information, visit our Responsible Gambling page.

9. Account Closure and Suspension

128best reserves the right to suspend or close any player's account for the following reasons without prior notice:

• Fraud, identity theft, or providing false information.
• Holding more than one account.
• Use of automated software or unauthorised betting methods.
• Attempted money laundering.
• Violation of any provision in this Agreement.

Players may also close their own account at any time by contacting 128best customer service via live chat or email. Any valid account balance will be returned subject to review and compliance with the relevant conditions.

10. Limitation of Liability

128best is not responsible for any indirect, incidental, or consequential losses arising from the use of this platform, including:

• Service disruptions or downtime caused by factors beyond our control.
• Loss of data or account information due to user negligence.
• Betting losses arising from match or game outcomes.
• Transaction delays caused by third parties such as banks or e-wallet providers.

The maximum liability of 128best under any circumstances is limited to the amount deposited by the player into their account.

11. Amendments to Terms and Conditions

128best reserves the right to amend, modify, or replace any part of these terms and conditions at any time. Notification of significant amendments will be communicated via:

• A notice displayed on the homepage or login page of the website.
• An email sent to your registered address.

It is your responsibility to review these terms and conditions periodically. Continued use of the 128best platform after any amendment takes effect means you accept the updated terms.

12. Governing Law and Jurisdiction

128best operates under international licensing and complies with the relevant regulatory guidelines. This Agreement is interpreted and governed in accordance with the laws of the jurisdiction in which our licence is issued.

Any dispute arising from this Agreement will first be resolved through negotiation between both parties. If negotiation fails, the dispute will be referred to an appropriate arbitration body at the discretion of 128best.

For any enquiries regarding these terms and conditions, please contact our customer service team, available 24/7 in Malay and English via live chat or email at [email protected].