Privacy Policy 128best
At 128best, your privacy is a priority. This policy clearly explains how we handle your personal information — from the collection process through to how we keep your data safe and prevent misuse.
Our Commitment to Privacy
128best is fully committed to protecting the personal information of every player who uses our platform. This Privacy Policy is drawn up in line with best practices in the online services industry and is intended to ensure every player understands their rights and how their data is handled.
As an online sports betting and casino platform operating under international licensing, 128best is subject to strict data protection standards. We never sell, rent or disclose players' personal information to any third party without clear consent, except in the circumstances stated in this policy.
By registering and using 128best services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact our support team before continuing to use the platform.
Protection Summary
- Your data is not sold to third parties
- SSL encryption on all transactions
- Restricted access to sensitive information
- You can request data deletion
- Data stored on secure servers
- 24/7 support for privacy enquiries
Six Pillars of Our Privacy
Minimum Data Collection
We only collect information that is strictly necessary to manage your account and process your transactions. No excess data is collected without a clear and legitimate purpose.
High-Level Encryption
All data transmitted between your device and 128best servers is protected using SSL encryption technology. Your financial and personal information is always kept secure.
Full Player Control
You have full control over your own data. Update your profile information, review your activity history, or contact us to request data deletion at any time.
Not Sold to Outside Parties
128best never sells, rents or shares players' personal data with advertisers or third-party companies for marketing purposes without your consent.
Controlled Retention Period
Your data is stored only for as long as necessary for legal and operational purposes. Once that period ends, data will be securely deleted.
Dedicated Privacy Support
The 128best customer service team is available 24/7 in Malay and English to assist with any enquiries related to privacy and account data protection.
Privacy Policy Details
1. Information We Collect
When you register or use 128best services, we may collect various types of information required for identity verification, payment processing, account security and regulatory compliance. This information is divided into two main categories.
Information you provide directly:
- Full name as shown on your identity card or MyKad
- Active email address for account communication purposes
- Mobile phone number for two-factor verification
- Date of birth to confirm the player is aged 21 and above
- E-wallet or preferred payment method details (Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, cryptocurrency)
- Current residential address
Information collected automatically:
- IP address and details of the device used
- Internet browser type and version
- Login data and game activity on the platform
- Cookies that help improve the user experience
- Deposit and withdrawal transaction history
2. Purpose of Information Use
Every piece of information we collect has a clear and legitimate purpose. 128best uses your personal data solely for the following purposes:
- Verifying player identity during the new account registration process
- Processing deposits and withdrawals safely and efficiently
- Providing responsive and effective customer support
- Detecting and preventing fraudulent activity and unauthorised access attempts
- Complying with legal requirements and international licensing regulations
- Sending promotional information and service updates to players who have given their consent
- Continuously improving the platform's features and performance
- Conducting statistical analysis for internal product development purposes
We will not use your data for any other purpose without first obtaining your clear consent. If the purpose of use changes, we will notify you by email or via a notification on the platform.
3. Information Sharing and Disclosure
128best takes a very careful approach to data sharing. In general, we do not share your personal information with any outside parties. However, there are limited circumstances in which disclosure may occur:
- Technical service providers: Companies that assist us in managing technical infrastructure, payment processing and system security are subject to strict confidentiality agreements.
- Legal requirements: We may disclose information to competent authorities when required by law or a valid court order.
- Fraud prevention: The minimum information required may be shared with security partners to detect and prevent fraud or money laundering.
In all of the above circumstances, disclosure is made only to the extent necessary. We ensure that receiving parties are subject to confidentiality obligations equivalent to our own standards.
4. Data Security Measures
The security of player data is a responsibility we take very seriously. 128best implements multiple layers of technical and organisational protection to ensure your information remains safe at all times.
- 256-bit SSL encryption technology on all data connections between players and servers
- Two-factor authentication (2FA) system for logins and high-value transactions
- Real-time account activity monitoring to detect any anomalies
- Strict internal access controls — only authorised staff may access sensitive data
- Regular security audits by independent parties to identify and address system vulnerabilities
- A detailed incident response plan in the event of any data breach
While we implement all reasonable measures, no digital system can be guaranteed fully secure. We encourage players to use strong passwords, not share login details, and report any suspicious activity to our support team promptly.
5. Use of Cookies
The 128best website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:
- Essential cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled.
- Performance cookies: Help us understand how players interact with the platform so we can improve the user experience.
- Preference cookies: Store your chosen settings such as language and display preferences.
You can manage or disable cookies through your internet browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of our website.
6. Cross-Border Data Transfers
As an online platform operating under international licensing, some of your data may be stored or processed on servers located in other countries. In such cases, 128best ensures:
- Data transfers only occur to destinations with equivalent or higher levels of data protection
- Valid and binding data transfer agreements are in place with all service providers
- Consistent technical security standards are applied regardless of server location
7. Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
Email: [email protected]
24/7 Live Chat is available directly on the 128best website in Malay and English.
Our team will make every effort to respond to your privacy enquiries through the channels above.
Personal Rights of 128best Players
128best fully recognises players' rights over their personal data. The following are rights you may exercise at any time by contacting our support team.
Right of Access
You have the right to know what personal data we hold about you and to obtain a copy of it whenever needed.
Right to Rectification
If the information we hold is inaccurate or out of date, you have the right to request that we update it promptly.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data from our systems, subject to legal requirements.
Right to Object
You may object to the processing of your data for certain purposes, particularly for direct marketing or profiling.
Right to Restriction
You may request that we limit data processing during a review period, for example while you are disputing the accuracy of data.
Right to Portability
Where applicable, you may request your data in a machine-readable format for transfer to another platform.
Play with Full Confidence
Your privacy is protected. Your transactions are secure. Your focus is on the game. Join the 128best player community today and enjoy a fair and responsible betting experience.